Shipping FAQ
Where do you ship orders from?
Orders are carefully packed and dispatched from Jingdezhen, China within 2–5 business days.
How long does delivery take?
Delivery times vary by destination and shipping service; estimated times appear at checkout.
Will I receive tracking information?
Yes. Every order receives tracking details once your parcel has been shipped.
What if my order arrives damaged?
Please contact us promptly if your parcel arrives damaged, including photographs of the packaging and item.
Are duties and taxes included?
Import duties and local taxes may apply, depending on your country’s customs regulations.